- Observability: other versions:
- What is Elastic Observability?
- What’s new in 8.9
- Get started
- Observability AI Assistant
- Application performance monitoring (APM)
- Logs
- Infrastructure monitoring
- AWS monitoring
- Synthetic monitoring
- Get started
- Scripting browser monitors
- Configure lightweight monitors
- Manage monitors
- Work with params and secrets
- Analyze monitor data
- Monitor resources on private networks
- Use the CLI
- Configure projects
- Configure Synthetics settings
- Grant users access to secured resources
- Manage data retention
- Use Synthetics with traffic filters
- Migrate from the Elastic Synthetics integration
- Scale and architect a deployment
- Synthetics support matrix
- Synthetics Encryption and Security
- Troubleshooting
- Uptime monitoring
- Real user monitoring
- Universal Profiling (beta)
- Alerting
- Service-level objectives (SLOs) (beta)
- Cases
- CI/CD observability
- Troubleshooting
- Fields reference
- Tutorials
- Monitor Amazon Web Services (AWS) with Elastic Agent
- Monitor Amazon Web Services (AWS) with Beats
- Monitor Google Cloud Platform
- Monitor a Java application
- Monitor Kubernetes
- Monitor Microsoft Azure with Elastic Agent
- Monitor Microsoft Azure with the Azure Native ISV Service
- Monitor Microsoft Azure with Beats
Configure external connectors
editConfigure external connectors
editYou can send cases to these third-party systems:
- ServiceNow ITSM
- ServiceNow SecOps
- Jira (including Jira Service Desk)
- IBM Resilient
- Swimlane
- Webhook - Case Management
To send cases to external systems, you need the appropriate license, and your role must have the Cases Kibana privilege as a user. For more details, refer to Configure access to cases.
You need to create a connector to send cases, which stores the information required to interact with an external system.
After creating a connector, you can set your cases to automatically close when they are sent to an external system.
Create a connector
edit-
Go to Cases → Edit external connection.
- From the Incident management system list, select Add new connector.
- Select the system to send cases to: ServiceNow, Jira, IBM Resilient, Swimlane, or Webhook - Case Management.
- Enter your required settings. For connector configuration details, refer to IBM Resilient connector, Jira connector, ServiceNow ITSM connector, ServiceNow SecOps connector, Swimlane connector, or Webhook - Case Management connector.
- Click Save.
Edit a connector
editYou can create additional connectors, update existing connectors, and change the connector used to send cases to external systems.
You can also configure which connector is used for each case individually. See Open a new case.
To change the default connector used to send cases to external systems:
- Go to Cases → Edit external connection.
- Select the required connector from the Incident management system list.
To update an existing connector:
- Click Update <connector name>.
- Update the connector fields as required.
Close sent cases automatically
editTo close cases when they are sent to an external system, select Automatically close cases when pushing new incident to external system.