4 ways the Elastic Platform in the cloud multiplies the benefits of search-powered data analytics solutions

Through our recently released annual value study, Results That Matter, we discovered that our customers have found Elastic Cloud to be the best way to consume all of Elastic’s products. Customers can easily deploy their favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. 

The Results That Matter study shares insights from hundreds of customers' experiences with Elastic Platform and Elastic Cloud. The data reveals an acceleration of achieved benefits from Elastic solutions for users on the cloud relative to self-managed customers and community members. Respondents to the survey who use Elastic solutions on the cloud experience fewer service disruptions, reduced downtime, and lower overhead costs. 

Faster time to value, cost-effectiveness, flexibility, scalability, access to innovation, and better visibility into telemetry by Elastic experts are just a few of the reasons why Elastic Cloud customers are reaping more benefits than self-managed customers. Our highly satisfied Platform customers in the cloud cite reasons as simplicity, ease of use, and convenience.

[Related article: Why Elastic Cloud is the best way to use Elastic]

What is the Elastic Platform? 

Before we get into the findings of the report, we’ll tell you a bit about the technology stack. The Elastic Platform enables organizations to use search-powered solutions without having to worry about management and upkeep. 

This lifted responsibility allows leaders everywhere to focus on improving their employee and customer experiences, strengthening the resilience of their business’s growing technology stack, and reducing security risk all by gaining insights from disparate data across any cloud to drive profitability and growth.

The Elastic Platform is composed of three solutions: Enterprise Search, Observability, and Security. 

1. With Elastic Enterprise Search, our customers can elevate employee and customer experiences by helping everyone find what they need faster — from employees who need documents from their intranet to customers browsing online for the perfect pair of shoes.
2. With Elastic Observability, organizations can improve resilience by effectively monitoring distributed systems, breaking down data silos, and using insights to resolve problems across all their environments predictively. 
3. With Elastic Security, customers can help reduce organizational security risk by quickly finding the data they need to prevent, detect, and respond to complex cyber threats at scale.

Combined, these three solutions make the Elastic Platform. When you buy one of these solutions, you really buy all three, since they are all on the same unified, open platform.

So, what did customers say are the most significant benefits of Elastic Platform on the cloud?

Benefit 1: Elastic Cloud increases profitability

With access to Enterprise Search, Observability, and Security solutions, Elastic Platform customers in the cloud self-reported an 82% increase in revenue through improved system availability versus self-managed users who reported 59%. Cloud customers are gaining an additional 23% increase in revenue compared to self-managed users because of cloud-optimized features, including autoscaling, data tiers, and searchable snapshots, as well as cross-cluster search and replication. 

These capabilities allow organizations to automatically address data growth and seamlessly store data in a cost-efficient manner that reduces their total cost of ownership. The increased revenue and reduction of costs are leading drivers of satisfaction for Elastic Cloud and Elastic Platform customers. 

Benefit 2: Elastic Cloud increases customer and employee satisfaction

Everyone is looking for quick results when searching for information. Enterprise Search achieves this by powering business-critical applications and reducing data silos. Customers deploying Enterprise Search cited “reliability, excellence, and ease of use” as their key qualities for satisfaction. 

When enabling Enterprise Search in Elastic Cloud, customers benefit from autoscaling capabilities and cost-effective storing through data tiers. Customers using Enterprise Search in the cloud improved customer and employee satisfaction by 74% while self-managed users saw a 64% improvement. Check out the visual below to see how Elastic Cloud and self-managed customers fared when it came to success metrics like transactions per customer and website conversation rates.

Benefit 3: Elastic Cloud accelerates mean time to resolution (MTTR)

Observability empowers teams to gain visibility into business-critical applications and services to ensure end-to-end resiliency. When using Elastic Observability, our customers have improved IT operation efficiency, reduced mean time to resolution (MTTR), and gained actionable insight to accelerate developer productivity. Elastic Cloud customers have seen greater gains across these areas compared to self-managed customers. Observability customers on the cloud have seen a 74% improvement in the mean time to detect, investigate, and resolve (MTTx) while self-managed users have improved by 60%. 

Cloud enables these additional benefits by using data tiers to store data for longer periods of time and search it quickly, further simplifying solution management to empower DevOps teams to release more frequently and innovate faster. These features and capabilities bring significant value drivers for our customers across various industries.

Benefit 4: Elastic Cloud enhances success with risk reduction

Organizations everywhere are seeing an acceleration in data growth. Malware, ransomware, and phishing attacks are making it harder to manage risk. To improve visibility and increase business resilience, organizations are looking for products that modernize their security operations while analyzing the massive amounts of data in real-time. 

Elastic Security in the cloud empowers SecOps teams to gain visibility across their environment by analyzing data, in one interface on one platform, without the delay and costs of multiple environments. Customers using Elastic Security in the cloud were able to reduce risk by 67% while self-managed users saw a 54% risk reduction. Through long-term data storage and retrieval, our customers have been able to identify and mitigate risks across their organization.

So, why Elastic solutions on Elastic Cloud?

The Elastic Platform is continuously improving experience and resilience while reducing risk for organizations everywhere. However, Elastic Platform in the cloud is accelerating these achieved benefits.

Download the full report 

Those are several key takeaways, but we encourage you to download the full report and share with your team. Alternatively, start your 14-day free trial of Elastic Cloud today to test-drive how Elastic can support your evolving search needs.