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- Exists
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- Get model snapshot upgrade statistics
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- Migration guide
- Release notes
- Elasticsearch version 8.18.0
- Elasticsearch version 8.17.0
- Elasticsearch version 8.16.1
- Elasticsearch version 8.16.0
- Elasticsearch version 8.15.5
- Elasticsearch version 8.15.4
- Elasticsearch version 8.15.3
- Elasticsearch version 8.15.2
- Elasticsearch version 8.15.1
- Elasticsearch version 8.15.0
- Elasticsearch version 8.14.3
- Elasticsearch version 8.14.2
- Elasticsearch version 8.14.1
- Elasticsearch version 8.14.0
- Elasticsearch version 8.13.4
- Elasticsearch version 8.13.3
- Elasticsearch version 8.13.2
- Elasticsearch version 8.13.1
- Elasticsearch version 8.13.0
- Elasticsearch version 8.12.2
- Elasticsearch version 8.12.1
- Elasticsearch version 8.12.0
- Elasticsearch version 8.11.4
- Elasticsearch version 8.11.3
- Elasticsearch version 8.11.2
- Elasticsearch version 8.11.1
- Elasticsearch version 8.11.0
- Elasticsearch version 8.10.4
- Elasticsearch version 8.10.3
- Elasticsearch version 8.10.2
- Elasticsearch version 8.10.1
- Elasticsearch version 8.10.0
- Elasticsearch version 8.9.2
- Elasticsearch version 8.9.1
- Elasticsearch version 8.9.0
- Elasticsearch version 8.8.2
- Elasticsearch version 8.8.1
- Elasticsearch version 8.8.0
- Elasticsearch version 8.7.1
- Elasticsearch version 8.7.0
- Elasticsearch version 8.6.2
- Elasticsearch version 8.6.1
- Elasticsearch version 8.6.0
- Elasticsearch version 8.5.3
- Elasticsearch version 8.5.2
- Elasticsearch version 8.5.1
- Elasticsearch version 8.5.0
- Elasticsearch version 8.4.3
- Elasticsearch version 8.4.2
- Elasticsearch version 8.4.1
- Elasticsearch version 8.4.0
- Elasticsearch version 8.3.3
- Elasticsearch version 8.3.2
- Elasticsearch version 8.3.1
- Elasticsearch version 8.3.0
- Elasticsearch version 8.2.3
- Elasticsearch version 8.2.2
- Elasticsearch version 8.2.1
- Elasticsearch version 8.2.0
- Elasticsearch version 8.1.3
- Elasticsearch version 8.1.2
- Elasticsearch version 8.1.1
- Elasticsearch version 8.1.0
- Elasticsearch version 8.0.1
- Elasticsearch version 8.0.0
- Elasticsearch version 8.0.0-rc2
- Elasticsearch version 8.0.0-rc1
- Elasticsearch version 8.0.0-beta1
- Elasticsearch version 8.0.0-alpha2
- Elasticsearch version 8.0.0-alpha1
- Dependencies and versions
Elastic ServiceNow connector reference
editElastic ServiceNow connector reference
editThe Elastic ServiceNow connector is a connector for ServiceNow.
This connector is written in Python using the Elastic connector framework.
View the source code for this connector (branch 8.x, compatible with Elastic 8.17).
Elastic managed connector reference
editView Elastic managed connector reference
Availability and prerequisites
editThe ServiceNow connector is available natively in Elastic Cloud since 8.10.0.
To use this connector natively in Elastic Cloud, satisfy all managed connector requirements.
Create a ServiceNow connector
editUse the UI
editTo create a new ServiceNow connector:
- In the Kibana UI, navigate to the Search → Content → Connectors page from the main menu, or use the global search field.
- Follow the instructions to create a new native ServiceNow connector.
For additional operations, see Connectors UI in Kibana.
Use the API
editYou can use the Elasticsearch Create connector API to create a new native ServiceNow connector.
For example:
resp = client.connector.put( connector_id="my-{service-name-stub}-connector", index_name="my-elasticsearch-index", name="Content synced from {service-name}", service_type="{service-name-stub}", is_native=True, ) print(resp)
const response = await client.connector.put({ connector_id: "my-{service-name-stub}-connector", index_name: "my-elasticsearch-index", name: "Content synced from {service-name}", service_type: "{service-name-stub}", is_native: true, }); console.log(response);
PUT _connector/my-servicenow-connector { "index_name": "my-elasticsearch-index", "name": "Content synced from ServiceNow", "service_type": "servicenow", "is_native": true }
You’ll also need to create an API key for the connector to use.
The user needs the cluster privileges manage_api_key
, manage_connector
and write_connector_secrets
to generate API keys programmatically.
To create an API key for the connector:
-
Run the following command, replacing values where indicated. Note the
id
andencoded
return values from the response:resp = client.security.create_api_key( name="my-connector-api-key", role_descriptors={ "my-connector-connector-role": { "cluster": [ "monitor", "manage_connector" ], "indices": [ { "names": [ "my-index_name", ".search-acl-filter-my-index_name", ".elastic-connectors*" ], "privileges": [ "all" ], "allow_restricted_indices": False } ] } }, ) print(resp)
const response = await client.security.createApiKey({ name: "my-connector-api-key", role_descriptors: { "my-connector-connector-role": { cluster: ["monitor", "manage_connector"], indices: [ { names: [ "my-index_name", ".search-acl-filter-my-index_name", ".elastic-connectors*", ], privileges: ["all"], allow_restricted_indices: false, }, ], }, }, }); console.log(response);
POST /_security/api_key { "name": "my-connector-api-key", "role_descriptors": { "my-connector-connector-role": { "cluster": [ "monitor", "manage_connector" ], "indices": [ { "names": [ "my-index_name", ".search-acl-filter-my-index_name", ".elastic-connectors*" ], "privileges": [ "all" ], "allow_restricted_indices": false } ] } } }
-
Use the
encoded
value to store a connector secret, and note theid
return value from this response:resp = client.connector.secret_post( body={ "value": "encoded_api_key" }, ) print(resp)
const response = await client.transport.request({ method: "POST", path: "/_connector/_secret", body: { value: "encoded_api_key", }, }); console.log(response);
POST _connector/_secret { "value": "encoded_api_key" }
-
Use the API key
id
and the connector secretid
to update the connector:resp = client.connector.update_api_key_id( connector_id="my_connector_id>", api_key_id="API key_id", api_key_secret_id="secret_id", ) print(resp)
const response = await client.connector.updateApiKeyId({ connector_id: "my_connector_id>", api_key_id: "API key_id", api_key_secret_id: "secret_id", }); console.log(response);
PUT /_connector/my_connector_id>/_api_key_id { "api_key_id": "API key_id", "api_key_secret_id": "secret_id" }
Refer to the Elasticsearch API documentation for details of all available Connector APIs.
Usage
editTo use this connector natively in Elastic Cloud, see Elastic managed connectors.
For additional operations, see Connectors UI in Kibana
Compatibility
editThe ServiceNow connector is compatible with the following versions of ServiceNow:
- ServiceNow "Tokyo"
- ServiceNow "San Diego"
- ServiceNow "Rome"
- ServiceNow "Utah"
- ServiceNow "Vancouver"
- ServiceNow "Washington"
- ServiceNow "Xanadu"
Configuration
editThe following configuration fields are required to set up the connector:
- ServiceNow URL
- The host URL of the ServiceNow instance.
- Username
- The username of the account used for ServiceNow.
- Password
- The password of the account used for ServiceNow.
- Comma-separated list of services
-
Comma-separated list of services to fetch data from ServiceNow. If the value is
*
, the connector will fetch data from the list of basic services provided by ServiceNow:- User
- Incident
- Requested Item
- Knowledge
-
If you have configured a custom service, the
*
value will not fetch data from the basic services above by default. In this case you’ll need to mention these service names explicitly.Default value is
*
. Examples: -
User, Incident, Requested Item, Knowledge, Change request
-
*
- Enable document level security
- Restrict access to documents based on a user’s permissions. Refer to Document level security for more details.
Documents and syncs
editAll services and records the user has access to will be indexed according to the configurations provided. The connector syncs the following ServiceNow object types:
- Records
- Attachments
- Content from files bigger than 10 MB won’t be extracted. (Self-managed connectors can use the self-managed local extraction service to handle larger binary files.)
- Permissions are not synced by default. Refer to Document level security for more details.
Sync types
editFull syncs are supported by default for all connectors.
This connector also supports incremental syncs.
Document level security
editDocument level security (DLS) ensures identities and permissions set in ServiceNow are maintained in Elasticsearch. This enables you to restrict and personalize read-access users and groups have to documents in this index. Access control syncs ensure this metadata is kept up to date in your Elasticsearch documents.
The ServiceNow connector supports roles for access control lists (ACLs) to enable document level security in Elasticsearch. For default services, connectors use the following roles to find users who have access to documents.
Service | Roles |
---|---|
User |
|
Incident |
|
Requested Item |
|
Knowledge |
|
Change request |
|
For services other than these defaults, the connector iterates over access controls with read
operations and finds the respective roles for those services.
The ServiceNow connector does not support scripted and conditional permissions.
Sync rules
editBasic sync rules are identical for all connectors and are available by default.
Advanced sync rules
editA full sync is required for advanced sync rules to take effect.
Advanced sync rules are defined through a source-specific DSL JSON snippet.
The following sections provide examples of advanced sync rules for this connector.
Indexing document based on incident number for Incident service
[ { "service": "Incident", "query": "numberSTARTSWITHINC001" } ]
Indexing document based on user activity state for User service
[ { "service": "User", "query": "active=False" } ]
Indexing document based on author name for Knowledge service
[ { "service": "Knowledge", "query": "author.nameSTARTSWITHSystem Administrator" } ]
Known issues
editThere are no known issues for this connector. Refer to Known issues for a list of known issues that impact all connectors.
Troubleshooting
editSee Troubleshooting.
Security
editSee Security.
Content extraction
editSee Content extraction.
Self-managed connector
editView self-managed connector reference
Availability and prerequisites
editThe ServiceNow connector was introduced in Elastic version 8.9.0. This connector is available as a self-managed self-managed connector. To use this connector as a self-managed connector, satisfy all self-managed connector requirements.
Create a ServiceNow connector
editUse the UI
editTo create a new ServiceNow connector:
- In the Kibana UI, navigate to the Search → Content → Connectors page from the main menu, or use the global search field.
- Follow the instructions to create a new ServiceNow self-managed connector.
Use the API
editYou can use the Elasticsearch Create connector API to create a new self-managed ServiceNow self-managed connector.
For example:
resp = client.connector.put( connector_id="my-{service-name-stub}-connector", index_name="my-elasticsearch-index", name="Content synced from {service-name}", service_type="{service-name-stub}", ) print(resp)
const response = await client.connector.put({ connector_id: "my-{service-name-stub}-connector", index_name: "my-elasticsearch-index", name: "Content synced from {service-name}", service_type: "{service-name-stub}", }); console.log(response);
PUT _connector/my-servicenow-connector { "index_name": "my-elasticsearch-index", "name": "Content synced from ServiceNow", "service_type": "servicenow" }
You’ll also need to create an API key for the connector to use.
The user needs the cluster privileges manage_api_key
, manage_connector
and write_connector_secrets
to generate API keys programmatically.
To create an API key for the connector:
-
Run the following command, replacing values where indicated. Note the
encoded
return values from the response:resp = client.security.create_api_key( name="connector_name-connector-api-key", role_descriptors={ "connector_name-connector-role": { "cluster": [ "monitor", "manage_connector" ], "indices": [ { "names": [ "index_name", ".search-acl-filter-index_name", ".elastic-connectors*" ], "privileges": [ "all" ], "allow_restricted_indices": False } ] } }, ) print(resp)
const response = await client.security.createApiKey({ name: "connector_name-connector-api-key", role_descriptors: { "connector_name-connector-role": { cluster: ["monitor", "manage_connector"], indices: [ { names: [ "index_name", ".search-acl-filter-index_name", ".elastic-connectors*", ], privileges: ["all"], allow_restricted_indices: false, }, ], }, }, }); console.log(response);
POST /_security/api_key { "name": "connector_name-connector-api-key", "role_descriptors": { "connector_name-connector-role": { "cluster": [ "monitor", "manage_connector" ], "indices": [ { "names": [ "index_name", ".search-acl-filter-index_name", ".elastic-connectors*" ], "privileges": [ "all" ], "allow_restricted_indices": false } ] } } }
-
Update your
config.yml
file with the API keyencoded
value.
Refer to the Elasticsearch API documentation for details of all available Connector APIs.
Usage
editTo use this connector as a self-managed connector, use the Customized connector workflow.
For additional operations, see Usage.
Compatibility
editThe ServiceNow connector is compatible with the following versions of ServiceNow:
- ServiceNow "Tokyo"
- ServiceNow "San Diego"
- ServiceNow "Rome"
- ServiceNow "Utah"
- ServiceNow "Vancouver"
- ServiceNow "Washington"
- ServiceNow "Xanadu"
Configuration
editWhen using the self-managed connector workflow, initially these fields will use the default configuration set in the connector source code.
These are set in the get_default_configuration
function definition.
These configurable fields will be rendered with their respective labels in the Kibana UI. Once connected, you’ll be able to update these values in Kibana.
The following configuration fields are required to set up the connector:
-
url
- The host url of the ServiceNow instance.
-
username
- The username of the account for ServiceNow.
-
password
- The password of the account used for ServiceNow.
-
services
-
Comma-separated list of services to fetch data from ServiceNow. If the value is
*
, the connector will fetch data from the list of basic services provided by ServiceNow:- User
- Incident
- Requested Item
- Knowledge
-
If you have configured a custom service, the
*
value will not fetch data from the basic services above by default. In this case you’ll need to mention these service names explicitly.Default value is
*
. Examples: -
User, Incident, Requested Item, Knowledge, Change request
-
*
-
retry_count
-
The number of retry attempts after a failed request to ServiceNow. Default value is
3
. -
concurrent_downloads
-
The number of concurrent downloads for fetching the attachment content. This speeds up the content extraction of attachments. Defaults to
10
. -
use_text_extraction_service
-
Requires a separate deployment of the Elastic Text Extraction Service.
Requires that ingest pipeline settings disable text extraction.
Default value is
False
. -
use_document_level_security
- Restrict access to documents based on a user’s permissions. Refer to Document level security for more details.
Documents and syncs
editAll services and records the user has access to will be indexed according to the configurations provided. The connector syncs the following ServiceNow object types:
- Records
- Attachments
- Content from files bigger than 10 MB won’t be extracted. Use the self-managed local extraction service to handle larger binary files.
- Permissions are not synced by default. You must enable document level security. Otherwise, all documents indexed to an Elastic deployment will be visible to all users with access to that Elastic Deployment.
Sync types
editFull syncs are supported by default for all connectors.
This connector also supports incremental syncs.
Document level security
editDocument level security (DLS) ensures identities and permissions set in ServiceNow are maintained in Elasticsearch. This enables you to restrict and personalize read-access users and groups have to documents in this index. Access control syncs ensure this metadata is kept up to date in your Elasticsearch documents.
The ServiceNow connector supports roles for access control lists (ACLs) to enable document level security in Elasticsearch. For default services, connectors use the following roles to find users who have access to documents.
Service | Roles |
---|---|
User |
|
Incident |
|
Requested Item |
|
Knowledge |
|
Change request |
|
For services other than these defaults, the connector iterates over access controls with read
operations and finds the respective roles for those services.
The ServiceNow connector does not support scripted and conditional permissions.
Deployment using Docker
editYou can deploy the ServiceNow connector as a self-managed connector using Docker. Follow these instructions.
Step 1: Download sample configuration file
Download the sample configuration file. You can either download it manually or run the following command:
curl https://raw.githubusercontent.com/elastic/connectors/main/config.yml.example --output ~/connectors-config/config.yml
Remember to update the --output
argument value if your directory name is different, or you want to use a different config file name.
Step 2: Update the configuration file for your self-managed connector
Update the configuration file with the following settings to match your environment:
-
elasticsearch.host
-
elasticsearch.api_key
-
connectors
If you’re running the connector service against a Dockerized version of Elasticsearch and Kibana, your config file will look like this:
# When connecting to your cloud deployment you should edit the host value elasticsearch.host: http://host.docker.internal:9200 elasticsearch.api_key: <ELASTICSEARCH_API_KEY> connectors: - connector_id: <CONNECTOR_ID_FROM_KIBANA> service_type: servicenow api_key: <CONNECTOR_API_KEY_FROM_KIBANA> # Optional. If not provided, the connector will use the elasticsearch.api_key instead
Using the elasticsearch.api_key
is the recommended authentication method. However, you can also use elasticsearch.username
and elasticsearch.password
to authenticate with your Elasticsearch instance.
Note: You can change other default configurations by simply uncommenting specific settings in the configuration file and modifying their values.
Step 3: Run the Docker image
Run the Docker image with the Connector Service using the following command:
docker run \ -v ~/connectors-config:/config \ --network "elastic" \ --tty \ --rm \ docker.elastic.co/enterprise-search/elastic-connectors:8.17.0.0 \ /app/bin/elastic-ingest \ -c /config/config.yml
Refer to DOCKER.md
in the elastic/connectors
repo for more details.
Find all available Docker images in the official registry.
We also have a quickstart self-managed option using Docker Compose, so you can spin up all required services at once: Elasticsearch, Kibana, and the connectors service.
Refer to this README in the elastic/connectors
repo for more information.
Sync rules
editBasic sync rules are identical for all connectors and are available by default.
Advanced sync rules
editA full sync is required for advanced sync rules to take effect.
Advanced sync rules are defined through a source-specific DSL JSON snippet.
The following sections provide examples of advanced sync rules for this connector.
Indexing document based on incident number for Incident service
[ { "service": "Incident", "query": "numberSTARTSWITHINC001" } ]
Indexing document based on user activity state for User service
[ { "service": "User", "query": "active=False" } ]
Indexing document based on author name for Knowledge service
[ { "service": "Knowledge", "query": "author.nameSTARTSWITHSystem Administrator" } ]
End-to-end Testing
editThe connector framework enables operators to run functional tests against a real data source. Refer to Connector testing for more details.
To perform E2E testing for the ServiceNow connector, run the following command:
$ make ftest NAME=servicenow
Generate performance reports using the following flag: PERF8=yes
.
Toggle test data set size between SMALL, MEDIUM and LARGE with the argument DATA_SIZE=
.
By default, it is set to MEDIUM
.
Users do not need to have a running Elasticsearch instance or a ServiceNow source to run this test. Docker Compose manages the complete setup of the development environment.
Known issues
editThere are no known issues for this connector. Refer to Known issues for a list of known issues that impact all connectors.
Troubleshooting
editSee Troubleshooting.
Security
editSee Security.
Content extraction
editSee Content extraction.
On this page
- Elastic managed connector reference
- Availability and prerequisites
- Create a ServiceNow connector
- Use the UI
- Use the API
- Usage
- Compatibility
- Configuration
- Documents and syncs
- Sync types
- Document level security
- Sync rules
- Advanced sync rules
- Known issues
- Troubleshooting
- Security
- Content extraction
- Self-managed connector
- Availability and prerequisites
- Create a ServiceNow connector
- Use the UI
- Use the API
- Usage
- Compatibility
- Configuration
- Documents and syncs
- Sync types
- Document level security
- Deployment using Docker
- Sync rules
- Advanced sync rules
- End-to-end Testing
- Known issues
- Troubleshooting
- Security
- Content extraction