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Support levels - Cloud Elastic offers several support levels to suit your needs.
Core Elastic Web-based support 2 Support Contacts 3-business day target response time (Elastic Cloud platform only)
Business hours support Phone- and-web-based support 6 Support Contacts Target initial response time:
Urgent: 4 business hours High: 1 business day Normal: 2 business days
24/7/365 support Phone- and web-based support 8 Support Contacts Target initial response time:
Urgent: 1 hour High: 4 hours Normal: 1 business day
24/7/365 support Phone- and web-based support 8 Support Contacts Target initial response time:
Urgent: 30 minutes High: 4 hours Normal: 1 business day
Support levels - Self Managed
24/7/365 support Phone- and web-based support 8 Support Contacts Target initial response time:
Urgent: 1 hour High: 4 hours Normal: 1 business day
24/7/365 support Phone- and web-based support 8 Support Contacts Target initial response time:
Urgent: 1 hour High: 4 hours Normal: 1 business day