Service Map

A service map is a real-time visual representation of the instrumented services in your application’s architecture. It shows you how these services are connected, along with high-level metrics like average transaction duration, requests per minute, and errors per minute. If enabled, service maps also integrate with machine learning—​for real time health indicators based on anomaly detection scores. All of these features can help you quickly and visually assess your services' status and health.

We currently surface two types of service maps:

Service Maps rely on distributed traces to draw connections between services. As distributed tracing is enabled out-of-the-box for supported technologies, so are service maps. However, if a service isn’t instrumented, or a traceparent header isn’t being propagated to it, distributed tracing will not work, and the connection will not be drawn on the map.

Select the Service Map tab to get started. By default, all instrumented services and connections are shown. Whether you’re onboarding a new engineer, or just trying to grasp the big picture, drag things around, zoom in and out, and begin to visualize how your services are connected.

Customize what the service map displays using either the query bar or the environment selector. The query bar enables you to use advanced queries to customize the service map based on your needs. The environment selector allows you to narrow displayed results to a specific environment. This can be useful if you have two or more services, in separate environments, but with the same name. Use the environment drop-down to only see the data you’re interested in, like dev or production.

If there’s a specific service that interests you, select that service to highlight its connections. Clicking Focus map will refocus the map on that specific service and lock the connection highlighting. From here, select Service Details, or click on the Transaction tab to jump to the Transaction overview for the selected service. You can also use the tabs at the top of the page to easily jump to the Errors or Metrics overview.

Machine learning jobs can be created to calculate anomaly scores on APM transaction durations within the selected service. When these jobs are active, service maps will display a color-coded anomaly indicator based on the detected anomaly score:

If an anomaly has been detected, click view anomalies to view the anomaly detection metric viewer in the Machine learning app. This time series analysis will display additional details on the severity and time of the detected anomalies.

To learn how to create a machine learning job, see machine learning integration.

Nodes appear on the map in one of two shapes:

Service Maps are supported for the following APM agent versions: