IMPORTANT: No additional bug fixes or documentation updates will be released for this version. For the latest information, see the current release documentation.

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ServiceNow action

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ServiceNow action

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The ServiceNow action type uses the V2 Table API to create ServiceNow incidents. The connector can be used for rule actions and cases.

Connector configuration

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ServiceNow connectors have the following configuration properties:

Name: The name of the connector. The name is used to identify a connector in the management UI connector listing, or in the connector list when configuring an action.
URL: ServiceNow instance URL.
Username: Username for HTTP Basic authentication.
Password: Password for HTTP Basic authentication.

Preconfigured action type

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 my-servicenow:
   name: preconfigured-servicenow-action-type
   actionTypeId: .servicenow
   config:
     apiUrl: https://dev94428.service-now.com/
   secrets:
     username: testuser
     password: passwordkeystorevalue

config defines the action type specific to the configuration and contains the following properties:

apiUrl

An address that corresponds to Sender.

secrets defines sensitive information for the action type:

`username`	A string that corresponds to User.
`password`	A string that corresponds to Password. Should be stored in the Kibana keystore.

Action configuration

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ServiceNow actions have the following configuration properties:

Urgency: The extent to which the incident resolution can delay.
Severity: The severity of the incident.
Impact: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
Short description: A short description of the incident, used for searching the contents of the knowledge base.
Description: The details about the incident.
Additional comments: Additional information for the client, such as how to troubleshoot the issue.

Configuring and testing ServiceNow

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ServiceNow offers free Personal Developer Instances, which you can use to test incidents.

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