Ask for help

For issues with Elastic Cloud Enterprise that you cannot fix yourself …​ we’re here to help!

If you are an existing Elastic customer with a support contract, please create a ticket in the Elastic Support Portal and provide an ECE diagnostics package and log files. By providing a diagnostics package, you make it easier for us to help you.

Alternatively, or if you do not have a support contract, you can post in the Elastic Cloud Enterprise forum to get help.