Part 1
July 22, 2024
GenAI for Customer Support — Part 2: Building a Knowledge Library
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!
Part 2
August 9, 2024
GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans
This series gives you an inside look at how we’re using generative AI in customer support. Join us as we share our journey in designing a GenAI chatbot interface.
Part 3
August 22, 2024
GenAI for customer support — Part 4: Tuning RAG search for relevance
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this section on tuning RAG search for relevance.
Part 4
November 8, 2024
GenAI for Customer Support — Part 5: Observability
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this entry on observability for the Support Assistant.
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